Frequently Asked Questions
What is a data protection impact assessment and when is this mandatory?
A Data Protection Impact Assessment or DPIA is a written assessment that your organisation should make to evaluate the impact of a planned processing operation. It helps you to identify the appropriate measures to address the risks, and to demonstrate compliance.
While it is always preferable to anticipate the impact of planned processing operations of your organisation by doing DPIA, it is compulsory to carry out a DPIA when the processing is likely to result in a high risk for individuals’ rights and freedoms.
Specifically, this is the case when the envisaged processing involves:
- the processing - on a large scale- of sensitive personal data or data related to criminal convictions;
- a systematic and extensive evaluation of an individual’s personal aspects based on automated processing, including profiling, and on which decisions are based that produce legal effects concerning the individual in questions or similarly significantly affect individuals;
- systematic monitoring of a publicly accessible area on a large scale.
The EDPB has developed guidelines which list the criteria you need to take into account when assessing whether a DPIA is mandatory or not. Data protection authorities (DPAs) have also published lists of processing operations which are subject to a DPIA. In addition several DPAs have developed guides, software, or self-assessment tools to help you with your assessment.
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Do I need to be certified to become a Data Protection Officer (DPO)?
No, you do not need to be certified to become a DPO.
DPOs must, however, be able to demonstrate that they have the necessary qualifications required by the GDPR, such as expert knowledge of data protection law and practices.
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What can I do in case the data processor does not want to sign a controller-processor contract?
A valid contract between the data controller and data processor is obligatory under the GDPR. An infringement can be subject to an administrative fine up to 10M€ or up to 2% of the total annual turnover of a company, whichever is higher.
To help guide you when setting up a controller-processor agreement, the Danish and Slovenian data protection authorities, as well as the European Commission, have developed template agreements.
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What constitutes a conflict of interest for a Data Protection Officer (DPO)?
DPOs can fulfil other tasks within the organisation, but this cannot result in a conflict of interest. This implies that the DPO cannot have a position in which they determine the purposes and means of the processing activities. Conflicting functions include mainly management positions (chief executive, chief operating, chief financial officer, Head of HR, Head of IT, managing director) but may also involve other functions if they lead to the determination of purposes and means of processing.
The DPO must be able to perform their duties and tasks in an independent manner. This means that your organisation:
- may not give instructions to the DPO with regard to the performance of their DPO duties;
- may not penalise or dismiss the DPO for performing their tasks.
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What should I do in case of a data breach?
A personal data breach is a security breach leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
- If the data breach poses a risk to the individuals concerned, you must report it to the relevant data protection authority within 72 hours.
- If the breach is likely to result in a high risk to individuals, you will also need to communicate that breach to the individuals concerned without undue delay.
In any case, for all breaches – even those that are not notified to a DPA - you must record at least the basic details of the breach, the assessment thereof, its effects, and the steps taken in response.
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How can I respect individuals’ data protection rights?
The GDPR foresees specific rights for individuals that have to be respected. You can do this by:
- informing individuals whose data you process about your processing operations and the processing purposes when you collect their data, for example via a privacy statement on your website;
- by responding to individuals’ requests to exercise their rights, such as access, rectification, objection, erasure or portability requests.
Organisations that are transparent about their use of personal data and that respect the rights of individuals are less likely to become subject to complaints.
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How long do I have to respond to an access request?
You should respond without undue delay and at the latest within one month after receipt of the request. This deadline can be extended by another two months if the request is too complex and more time is needed to answer, provided that the individual is informed of this within one month after receiving the request.
You must do this free of charge.
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When should you share this information?
If your organisation is collecting the personal data directly from individuals, it must provide the necessary information at the time of collection.
In case of indirect collection of personal data, your organisation must provide the information at the latest within one month after the personal data has been initially obtained. This maximum period of one month can be reduced:
- if the personal data is used for the purpose of communication with the data subject. In that case, you must inform the data subject at the latest at the time of the first communication to the data subject;
- if the data is transmitted to another recipient, the organisation informs the data subjects of this at the latest when the personal data is transferred.
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Can I publish the names of the winners of a competition on my organisation’s website?
Publishing the names of the winners of a competition on your website could be considered as a legitimate interest, if you can prove this by carrying out a balancing test to determine whether your legitimate interests outweigh individuals’ right.
A good practice would be to set up an internal procedure in which the rules on publishing personal data of winners are explained.
In addition, the processing of personal data for these purposes should be part of the competition’s privacy policy, so that participants are informed in advance about how their data is going to be processed.
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How can I obtain valid consent?
For consent to be considered valid, it must be:
- freely given;
- specific;
- informed; and
- unambiguous.
This means that individuals must have a genuinely free choice regarding whether or not they agree with the processing of their personal data; they need sufficient information so that they can understand which data is processed, for what purpose, and how this is done; they also need sufficient granularity in consent requests.
In addition, there should be a clear affirmative action from the individual (without pre-ticked boxes and made separately from applicable general conditions).
In addition, individuals need to be able to freely withdraw their consent (without any negative consequences) if they change their mind later on.
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