Frequently Asked Questions
What is sensitive data?
Some types of personal data belong to special categories of personal data, meaning they deserve more protection, so-called sensitive data. Sensitive data includes data that reveals information about:
- an individual’s health;
- an individual’s sexual orientation;
- an individual’s racial or ethnic origin;
- an individual’s political opinions, religious or philosophical beliefs; an individual’s trade union membership;
- an individual’s biometric and genetic data.
The processing of an individual’s sensitive data is generally prohibited, except under specific circumstances that justify its processing.
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Do data processors also have to respect the GDPR?
Yes, data processors (i.e. individuals or bodies that process data on behalf of a data controller), have obligations under the GDPR. There are, however, some differences between the responsibilities for data controllers and processors.
Data processors have to adhere to the responsibilities set out in the controller-processor contract, which details the processing operations and means to process personal data. For example, the processor will have to carry out the processing operations with the appropriate technical and organisational measures as instructed by the controller. In doing so, the processor assists the controller in complying with the GDPR.
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Does the GDPR also apply to paper records?
Yes, the GDPR applies if the personal data are contained or are intended to be contained in a filing system. This means that the GDPR also applies to paper records and not solely to automated processing of personal data.
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Is the Data Protection Officer (DPO) responsible for compliance with the GDPR?
The DPO cannot be held responsible for failure to comply with the GDPR. Compliance with the GDPR is the responsibility of the organisation that appointed the DPO.
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What is a joint controller?
When there are two or more data controllers who jointly determine the purpose and means of processing, they are considered joint controllers. They decide together to process personal data for a joint purpose. Joint controllership can take many forms and participation of the different controllers may be unequal. Joint controllers must therefore determine their respective responsibilities for compliance with the GDPR.
It is important to note that joint controllership leads to joint responsibility for a processing activity.
- Example of joint controllership: Companies A and B have launched a co-branded product and wish to organise an event to promote this product. To that end, they decide to share data from their respective client and prospective client databases and decide on the list of invitees to the event on this basis. They also agree on the modalities for sending the invitations to the event, how to collect feedback during the event and follow-up marketing actions. Companies A and B can be considered joint controllers for the processing of personal data related to the organisation of the promotional event as they decide together on the jointly defined purpose and essential means of the data processing in this context.
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How can I respect individuals’ data protection rights?
The GDPR foresees specific rights for individuals that have to be respected. You can do this by:
- informing individuals whose data you process about your processing operations and the processing purposes when you collect their data, for example via a privacy statement on your website;
- by responding to individuals’ requests to exercise their rights, such as access, rectification, objection, erasure or portability requests.
Organisations that are transparent about their use of personal data and that respect the rights of individuals are less likely to become subject to complaints.
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What are my responsibilities under the GDPR?
The GDPR imposes obligations on all organisations that process personal data, regardless of whether they are data controllers or data processors.
In particular, you should:
- Ask yourself if the purpose for which personal data may be collected is justified, and collect only personal data that is necessary for the specific purpose(s) envisaged;
- Keep individuals’ personal data accurate and up to date, and delete the data when it is no longer necessary;
- Respect individuals’ rights by informing them about how and why their data are processed, and allowing them to exercise their rights;
- Check if you have an appropriate legal basis for the processing of personal data. In case you intend to rely on the consent of individuals, ask for their consent before processing their personal data;
- Make sure that individuals’ personal data is handled in a secure way;
- Maintain a record of processing operations.
Data processors will have to adhere to the responsibilities set out in the controller-processor contract, and they must not process the data otherwise than according to the controller’s instructions.
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What information should I communicate to/share with individuals?
The GDPR gives individuals control over the processing of their personal data. In order to do this, transparency is key. This means you have to inform individuals whose data you process about your processing operations and the purposes. In other words, you have to explain who processes their data, but also how and why. Only if the use of personal data is 'transparent' for those involved, can they assess possible risks and make decisions about their personal data.
Under the GDPR you are obliged to share the following information with individuals:
- the identity and contact details of the controller;
- the purposes of the processing;
- the legal basis of the processing (if legitimate interest, specific information about which legitimate interests relate to the specific processing, and about which entity pursues each legitimate interest.)
- the contact details of the controller;
- the contact details of the DPO (if there is a DPO);
- the recipients or categories of recipients of the data;
- Information on whether the data will be transferred outside the European Economic Area (EEA) (where applicable: the existence or not of an adequacy decision or reference to the appropriate safeguards and how this information can be made available to data subjects);
- the categories of personal data processed, when the data is not obtained from the individual.
In addition, the GDPR requires your organisation to provide the following information to ensure fair and transparent processing:
- the retention period or, where this is not possible, the criteria used to determine this period;
- the right to request access, erasure, rectification, restriction, objection and portability of personal data;
- the right to lodge a complaint with a data protection authority;
- if the legal basis for the processing is consent: the right to withdraw consent at any time;
- in the case of automated decision-making, relevant information about the underlying logic and the intended consequences of the processing for the data subject;
- the source of the personal data (if you did not directly receive it from the individual concerned;
- whether the individual is required to provide the personal data (by law or by contract or to enter into a contract) and what the consequences of refusing to provide the data are.
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How long do I have to respond to an access request?
You should respond without undue delay and at the latest within one month after receipt of the request. This deadline can be extended by another two months if the request is too complex and more time is needed to answer, provided that the individual is informed of this within one month after receiving the request.
You must do this free of charge.
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Should I appoint a Data Protection Officer (DPO)?
The appointment of a DPO is mandatory in the following three cases:
- the organisation is a public authority;
- the organisation’s core activities consist in regular and systematic monitoring of individuals on a large scale, for example geolocation via a mobile application, or surveillance of shopping centres and public spaces through CCTV;
- the organisation’s core activities consist in large-scale processing of sensitive data or personal data relating to criminal convictions and offences.
You can always appoint a DPO on a voluntary basis, even if this is not legally required. Please note that in that case, you must comply with all the provisions of the GDPR concerning the tasks and position of the data protection officer.
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