Frequently Asked Questions

The necessary security measures can differ based on the nature of the personal data you process and the associated risks to individuals. In any case, there are some minimum measures you should put into place:

  • secure access to the premises;
  • use regularly updated antivirus software;
  • carefully choose your passwords;
  • make users authenticate themselves before using the computer facilities;
  • have a data back-up and retrieval policy in place in case of an incident.

In addition, some basic measures such as locking your screen while you are away and locking up the office at the end of the day are never out of place...

 

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For consent to be considered valid, it must be:

  • freely given;
  • specific;
  • informed; and
  • unambiguous.

This means that individuals must have a genuinely free choice regarding whether or not they agree with the processing of their personal data; they need sufficient information so that they can understand which data is processed, for what purpose, and how this is done; they also need sufficient granularity in consent requests.

In addition, there should be a clear affirmative action from the individual (without pre-ticked boxes and made separately from applicable general conditions).

In addition, individuals need to be able to freely withdraw their consent (without any negative consequences) if they change their mind later on.

 

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The GDPR foresees specific rights for individuals that have to be respected. You can do this by:

  • informing individuals whose data you process about your processing operations and the processing purposes when you collect their data, for example via a privacy statement on your website;
  • by responding to individuals’ requests to exercise their rights, such as access, rectification, objection, erasure or portability requests.

Organisations that are transparent about their use of personal data and that respect the rights of individuals are less likely to become subject to complaints.

 

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Individuals have the right to request erasure of personal data concerning them and in that case, the controller has the obligation to erase the personal data. You should respond without undue delay and at the latest within one month after receipt of the request. This deadline can be extended by another two months if the request is too complex and more time is needed to comply with the request, provided that the individual is informed of this within one month after receiving the request.

It is important to note that the right to erasure is not absolute. It does not apply when the data in question is necessary for:

  • exercising the right to freedom of expression and information (e.g. for journalistic purposes);
  • compliance with a legal obligation which requires the processing of personal data (e.g. processing records on employees’ work hours);
  • reasons of public interest in the area of public health
  • archiving purposes in the public interest or scientific or historical research purposes or statistical purposes; and
  • the establishment, exercise or defence of legal claims.

When the personal data that is to be erased was previously transferred to other organisations, you must inform these recipients that the individual has requested erasure, unless this proves impossible or would require disproportionate efforts.

 

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You cannot store personal data forever.

As a rule, personal data can only be stored for as long necessary in light of the purposes for which the personal data is processed.

In some cases, the storage period can be determined by specific laws, for example, labour regulations determine a storage period for payroll lists.

Organisations should put in place data retention policies to make sure that personal data is not kept longer than is necessary. Individuals’ personal data must be deleted or anonymised once this data is no longer necessary for the purpose for which is was processed. 

 

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Yes, but in order to do this, you will first need to determine the legal basis for processing this type of personal data. For example, the processing could be considered as a legitimate interest for your organisation. When processing personal data on the basis of legitimate interest, it is always necessary to conduct a balancing test to determine whether your legitimate interests outweigh individuals’ rights, particularly if children are involved.

Another possible legal basis for such processing could be consent. At any rate, individuals should always be informed in advance that the event is being photographed or filmed.

 

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Consent could indeed be a valid legal basis for storing job applicants’ CVs. Another possible legal basis could be legitimate interest. In that case, you would have to carry out a balancing test to prove that your organisation’s legitimate interests outweigh the applicants’ rights.

At any rate, you will have to inform the candidates that you plan to store their data and for which purposes.

 

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No, the processing of sensitive data is generally prohibited, except under very specific circumstances:

  • The individual has given their explicit consent for their sensitive data to be processed.
  • The processing of sensitive data is necessary for the data controller to fulfil their obligations, specifically in the context of employment, social security and social protection. For example, the data controller may need to process a person’s sensitive data to be able to determine if they are entitled to certain social security benefits or employment stipends.
  • The processing of sensitive data is necessary to protect the vital interests of a person where the individual is physically or legally incapable of giving consent. For example, if an individual is left unconscious as a result of an accident and requires immediate medical care, their health data may need to be processed for the appropriate medical care to be delivered.
  • The processing of sensitive data is carried out in the context of the legitimate activities of a foundation, association or other non-for-profit organisation with a political, philosophical, religious or trade union aim, and only for the processing of the personal data of their members, former members or persons having regular contact with them.
  • The sensitive data was manifestly made public by individual.
  • The processing of sensitive data is necessary in the context of legal proceedings.
  • The processing of sensitive data is necessary for matters of substantial public interest.
  • The processing of sensitive data is necessary in the context of preventive or occupational medicine. For example, assessing an individual’s sensitive data, such as their medical data, may be necessary to determine their working capacity as an employee.
  • The processing of sensitive data is necessary for matters of public health on the basis of EU or national law. For example, processing individuals’ sensitive data may be necessary to ensure a high quality of health care and a high quality of medical products, or to combat serious health threats, such as viruses.
  • The processing of sensitive data is necessary for matters of archiving purposes in the public interest, or for scientific or historical  research purposes, or statistical purposes. For example, processing sensitive data may be necessary to provide accurate statistics on a country’s situation in a particular field. 

 

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The DPO cannot be held responsible for failure to comply with the GDPR. Compliance with the GDPR is the responsibility of the organisation that appointed the DPO.

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The appointment of a DPO is mandatory in the following three cases:

  • the organisation is a public authority;
  • the organisation’s core activities consist in regular and systematic monitoring of individuals on a large scale, for example geolocation via a mobile application, or surveillance of shopping centres and public spaces through CCTV;
  • the organisation’s core activities consist in large-scale processing of sensitive data  or personal data relating to criminal convictions and offences.

You can always appoint a DPO on a voluntary basis, even if this is not legally required. Please note that in that case, you must comply with all the provisions of the GDPR concerning the tasks and position of the data protection officer.

 

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